Bloomington communications center honored

The City of Bloomington Emergency Communications Center (ECC) has been recognized by The International Academies of Emergency Dispatch® (IAEDTM) as an Accredited Center of Excellence (ACE) for emergency medical dispatching.

The ECC is the 316th Medical ACE in the world. IAED is the standard-setting organization for emergency dispatch services worldwide. Accreditation (and subsequent reaccreditation) from the IAED is the highest distinction given to emergency communication centers, certifying that the center is performing at or above the established standards for the industry.

Centers who earn ACE status are the embodiment of dispatch done right, and have demonstrated strong local oversight, rigorous quality processes, and a commitment to data-driven continuous improvement.

The ECC operates 24/7 as the vital link between the public and emergency services. Dispatchers handle emergency and non-emergency calls and coordinate responses for police, fire, and emergency medical services, providing real-time information to first responders.

The center is staffed by 23 personnel and processed 82,705 calls for service in 2025, playing a key role in protecting lives and property. This medical dispatching reaccreditation accompanies our accreditation in fire and police dispatching.