State 911 upgrades announced

The Illinois State Police (ISP) is announcing all 169 Public Safety Answering Points (PSAPs) throughout Illinois, commonly called 911 call centers, have successfully transitioned to Next Generation 911 (NG911). ​

NG911 upgrades the traditional 911 service from voice-centric networks to secure, IP-based infrastructure designed to support today’s communications.

“This milestone reflects years of coordinated work by the ISP Division of Statewide 911, PSAPs, Emergency Telephone System Boards (ETSBs), local and regional stakeholders, and public and private partners,” said ISP Director Brendan F. Kelly. ​ “Illinois has moved into the 21^st century for 911 communication offering more efficient emergency services.”

Transitions to NG911 began with the first PSAP switching from the old to the new system in Grundy County on June 21, 2022, and concluded with the final PSAP cutover to AT&T Statewide ESInet in Northbrook on March 4, 2026.

“This accomplishment belongs first and foremost to the PSAPs and their ETSBs who did the day-to-day work to prepare, test, train, and transition, while continuing to answer 911 calls every hour of every day,” said Illinois Statewide 911 Administrator Alicia Atkinson. “It also reflects strong public-private partnership and coordination among local, regional, and statewide teams, including the ISP Division of Statewide 911, which supported readiness, testing, and implementation. While this is a major milestone worth celebrating, the work continues as we build on this foundation to strengthen service reliability and NG911 capabilities statewide.”

The upgrades were completed using various regional providers, including Comtech ESInet, INdigital ESInet, Motorola ESInet, AT&T Statewide ESInet.